Help Center

 

Welcome to our Help Center!

Here, you'll find answers to commonly asked questions and helpful resources to ensure your shopping experience with us is seamless and enjoyable.

Get quick solutions to queries regarding orders, shipping, returns, and more.

Can't find what you're looking for? Don't worry!

Our dedicated customer support team is here to assist you.

We're committed to providing you with the support you need every step of the way.

Account and Login

How do I create an account?

A customer account is automatically created for you if you've completed an order with us.

Alternatively, you can manually create an account by visiting our Registration page and following the prompts to sign up.

What should I do if I forgot my password?

You can reset your password by going to this link.

From there, click the Forgot Password button and enter the email address tied to your order.

Alternatively, you can contact our support team to get assistance in resetting your password.

Ordering and Payment

What payment methods do you accept?

We accept major credit/debit cards including Visa, Mastercard, American Express, Discover, and Diner's Club.

Additionally, we support digital wallets such as Apple Pay, Google Pay, Meta Pay, and Amazon Pay.

PayPal payments are also accepted.

Is it safe to use my credit card on your website?

Absolutely! We take the security of your personal and payment information very seriously.

Our website is equipped with industry-standard encryption technology to ensure your credit card details are securely transmitted and protected. 

Additionally, we employ trusted payment processors to handle transactions, further enhancing the security of your payments.

Can I cancel my order?

Yes, you can cancel your order, but please note that cancellations are only accepted within 24 hours of placing your order or before the item has been shipped, whichever comes first.

To cancel your order, please contact our customer support team as soon as possible with your order details, and we'll assist you in processing the cancellation.

What happens if I can't cancel my order before it gets shipped?

If you're unable to cancel your order before it's shipped out, you still have the option to return the item once you receive it.

Please contact our support team for instructions on how to initiate a return.

We'll gladly assist you with the return process and issue a refund per our policy guidelines.

What if I add the wrong shipping information to my order?

If you realize that you need to enter incorrect shipping information after placing your order, please contact our customer support team as soon as possible with the correct shipping details.

We'll do our best to update the information before your order is shipped out. 

However, please note that we cannot guarantee changes to shipping information once the order has been processed and shipped.

It's important to double-check your shipping information before completing your purchase to ensure accurate delivery.

Can I pre-order an item that is sold out?

Unfortunately, we do not offer pre-orders for items that are currently sold out.

However, we encourage you to sign up for notifications on the product page to be notified when the item is back in stock.

Additionally, you can reach out to our customer support team to inquire about the item's availability or to explore alternative options.

We appreciate your interest in our products and apologize for any inconvenience caused by the item being sold out.

Shipping and Delivery

What shipping methods do you offer?

Our standard shipping method is typically used for domestic orders and delivers within a specified timeframe.

Additionally, we may offer expedited shipping options for faster delivery.

The available shipping methods and their associated delivery times will be displayed during the checkout process for you to choose from based on your preferences and requirements.

Can you ship to my country?

Yes, we ship to various destinations worldwide.

As a US-based company, we proudly serve customers worldwide and can ship to most countries globally.

Whether you're located in the US or abroad, we'll do our best to ensure your order reaches you promptly and securely. 

Please note that international shipping may be subject to additional fees and customs duties, which are the recipient's responsibility.

Moreover, shipping times and costs may vary depending on your location.

The available shipping options and associated costs will be displayed during checkout for your convenience.

How much does shipping cost?

Shipping costs vary depending on factors such as the destination, the shipping method selected, and the weight/size of the package.

For most products, the shipping cost is approximately $6.95 within the US.

During checkout, you'll be provided with shipping options and their associated costs based on your shipping address and chosen delivery method.

We strive to offer competitive shipping rates and may occasionally provide promotional offers, such as free shipping for qualifying orders.

What is the estimated delivery time?

The estimated delivery time varies depending on your location, the selected shipping method, and product availability.

For orders within the US, delivery typically takes 2-6 business days from the date of shipment.

During checkout, you'll be provided with an estimated delivery date based on your shipping address and chosen shipping method.

Please note that delivery times are estimates and may be subject to unforeseen delays, such as customs processing or inclement weather.

Once your order has shipped, you'll receive a tracking number to monitor the progress of your delivery.

Can I track my order?

Once your order has been shipped, you'll receive a tracking number via email.

You can use this tracking number to monitor the progress of your delivery. 

To view the status and location of your package, simply click on the tracking link provided in the email or enter the tracking number on our website's order tracking page.

My order has not been delivered?

If your order hasn't arrived within the estimated delivery time, please first check the tracking information provided for updates on the status and location of your package.

If there are no updates or if you have any concerns about the delivery, please don't hesitate to contact our customer support team.

We'll be happy to assist you and help resolve any issues regarding the delivery of your order.

Returns and Exchanges

How can I initiate a return?

To start a return process, simply reach out to our customer support team by email or through our Contact Us page.

Please provide your order details, including the order number and the item(s) you wish to return.

Once your return request is approved, we'll guide you through the next steps, including providing the return shipping address.

Securely pack the item(s) in their original packaging and return them to us using a trackable shipping method.

Once we receive the returned item(s) and verify their condition, we'll initiate the refund process following our Returns and Exchanges policy.

What is your return policy?

We want you to be completely satisfied with your purchase.

If, for any reason, you are not completely satisfied with your purchase, you may return it within 14 days of receiving it for a full refund or exchange. 

Please ensure the items are unused, unworn, and in original packaging. 

Certain items, such as sale items or gift cards, may not be eligible for return. 

Please refer to our Returns and Exchanges page for more detailed information on our return policy.

Do you accept exchanges?

Yes, we do accept exchanges.

We encourage our customers to carefully review the sizing, colors, and other relevant information on the product page before placing an order to ensure a satisfactory purchase.

But we understand that mistakes can happen, and we have your back. 

If you wish to exchange an item for a different size, color, or style, please contact our customer support team within 14 days of receiving your order to initiate the exchange process.

We'll provide you with further instructions on returning the item and facilitating the exchange.

Please note that exchanges are subject to product availability and certain conditions outlined in our Returns and Exchanges policy.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately.

We apologize for any inconvenience caused and will gladly assist you in resolving the issue.

We may request photos or additional information to assess the damage or defect and determine the appropriate course of action.

In most cases, we'll arrange for a replacement item to be sent to you at no additional cost.

Your satisfaction is our priority, and we're here to make it right.

Are there any exceptions to your return policy?

While we strive to accommodate our customers to the best of our ability, there are a few exceptions to our return policy.

We do not accept returns on sale items or gift cards.

Additionally, items must be returned in their original condition, unused, and in the original packaging to qualify for a refund or exchange.

For more detailed information on exceptions to our return policy, please refer to our Returns and Exchanges page.

I still haven’t received my refund?

Refunds typically take 3-5 business days to process on our end, but depending on your bank or payment method, it may take additional time for the funds to reflect in your account.

Please note that the refund may take up to 10 business days to be reflected in your account.

We recommend checking with your bank to verify if the refund has been processed.

Still Need Help?